FAQ

We've gathered our most asked questions into this knowledge base to ensure that our community is as informed as possible. Don't see your question? Contact us directly.

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General FAQ

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What is ARINA Live?

ARINA Live is a platform that connects trainers with their community and clients. Whether you are looking for virtual, in-person, or hybrid classes, ARINA live keeps you connected to your favourite trainers.

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How do I use ARINA Live?

ARINA Live is a web-hosted platform; therefore, no download is required! We’ve designed our platform to be user-friendly and intuitive. Keep your eyes peeled for new feature releases - with our mobile app coming soon!

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How do I register?

You will be up and running in under 5 minutes! Click on create an account and fill out your profile, or simply log in using your Google account. You will then receive an activation link via email. We designed our platform to be easy-to-use and stress free. See for yourself!

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How much does it cost?

ARINA Live is free to join! We give trainers the power to set their own prices and these are displayed directly on the trainers’ products. You get to directly support your favourite trainers! 

See our pricing guide for full details.

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Is ARINA Live only for online classes?

Nope! The platform is designed to give trainers the power to give both in-person and virtual workouts. Whether you are looking to exercise from the comfort of your own home, or to meet with your trainer face-to-face, ARINA Live gives you access to all of your fitness needs, all in one easy-to-use platform.

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Where is my credit card information saved?

Your credit card information is saved by our trusted provider: Stripe. ARINA Live does not hold on to or have access to any of your banking information. Stripe exceeds the most stringent security standards. For more information, please visit : https://stripe.com/docs/security/stripe.

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What devices does ARINA Live work best on?

ARINA Live is optimized on the following browsers: Chrome for computers/androids and Safari for iOS products (iPhone, iPad). We always recommend using a Chrome browser to have the best performance and quality for your virtual workouts.

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How will it improve my training experience?

ARINA Live was designed to give trainers the ability to offer services that fit the constant evolution of their clients' lifestyles. Whether you are looking to break a sweat in person, virtually, or both, you will be able to keep moving with your favourite trainers on ARINA Live.

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What types of classes are offered on ARINA Live?

ARINA Live is a centralized location for all of your fitness needs. In the Browse section of the platform, you will see that trainers offer a variety of classes and videos adapted to everyone’s preference.

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How do I sign up for a class?

In order to sign up for a class you will need to make sure that your payment information is uploaded in your User’s account. Once this is done, you will be able to filter through different types of classes or trainers in the Browse section of the platform. 

When you find a class you like simply click on the book class button to complete your purchase and you are in!


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Where can I see upcoming classes I have signed up for?

In the Orders section of the platform, you will have access to all of your purchased classes, class packs and videos.

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How do I enter a class?

From your dashboard you will be able to access your upcoming classes; your classes are also found in the Orders section of the platform. From there, you will be able to enter your virtual classes or find the QR code for in-person check-in.

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Where can I watch my purchased videos?

In the Orders section of the platform, you will have access to all of your purchased classes, class packs and videos. From there you will be able to watch your on-demand videos.

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What is the class cancellation policy?

If you need to cancel a virtual class, you will be able to do so up to 1 hour before your class. For in-person classes, you will be able to do so up to 24 hours before your class. If you do not show for your reservation, or if you attempt to cancel under the time limit before your class, you will be charged for that reservation.

Trainers FAQ

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What is ARINA Live?

ARINA Live is a platform that connects trainers with their community and clients. Whether you are looking to offer virtual, in-Person, or Hybrid sessions, ARINA Live is the only platform you need to grow your fitness business.

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How do I use it?

ARINA Live is a web-hosted platform; therefore, no download is required! We’ve designed our platform to be user-friendly and intuitive and a mobile app is coming soon. Keep your eyes peeled for new feature releases!

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How do I register?

You will be up and running in under 5 minutes! Click on create an account and fill out your profile, or simply log in using your google account. You will then receive an activation link via email. The last (but important!) step is to update your Stripe E-Wallet in your trainer profile in order to start collecting payments and to manage tax collection. We designed our platform to be easy-to-use and stress free. See for yourself!

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How much does it cost?

See our pricing guide for full details. (Hint, it's FREE to join)

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How do I receive income payout from ARINA Live?

ARINA Live is powered by Stripe. Once you access your trainer profile, remember to update your stripe e-wallet and update your banking information.

If you have a registered business that has sales tax numbers, please input your sales tax number. We will directly include these when charging participants for your classes. 

Payouts are directly deposited at the beginning of each week.


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Where is my banking information saved?

Your banking information is saved by our trusted provider: Stripe. ARINA Live does not hold on to or have access to any of your banking information. Stripe exceeds the most stringent security standards. For more information, please visit : https://stripe.com/docs/security/stripe.

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Why does ARINA Live give me the option to input sales taxes?

ARINA Live will prompt you to input your sales tax numbers (GST/HST and QST). You need to opt-in if you plan on making more than $30,000 of total income within the year, otherwise you may opt-out.

More specifically, you must register for the GST and the QST if your total worldwide taxable supplies (including sales, rentals, exchanges, transfers, barter, etc.) and those made by your associates exceed $30,000 in a given calendar quarter or in the four preceding calendar quarters (visit Revenue Quebec, or your applicable province’s revenue website, for more information).

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Is ARINA Live only for classes being held online?

Nope - we got you covered on-and-offline! The platform is designed to give you the possibility of growing their business both virtually and/or in-person and gives all the tools to a premium fitness experience all through one platform. If you are looking to book a location for in-person classes, reach out and we’ll help you find a spot!

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How do I create a class?

Once you have completed your registration and updated your Stripe E-Wallet, you will be able to create your first class. From the Products section select the create a class button and fill out your class information. When your class is created you will then be able to schedule it in your calendar. Your class will then appear in your schedule as well as in the ARINA Live class library, allowing participants to book directly into the class from their accounts.

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What is the difference between a Public and Private class?

Public classes will show up in the ARINA Live class library. This means that people who are from outside of your community are able to book into your classes. Private classes generate a link that you can share directly with the people that you are inviting to the class. This is a great option for private classes that are being offered to a specific group of clients.

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How do I set the price of my class?

When creating a class, you will be able to set the price you want for your classes. The minimum class price is $5/participant.

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How do I upload my recorded videos (on demand)

From the Products section choose the Video Library tab at the top of the page. Select the create a video button, where you will input the name and upload your video. Choose the price and your video will appear in your products page as well as in the ARINA Live video library. ARINA Live can support videos in a .mp4 format and we recommend having a smaller file size to reduce uploading time.

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How do I bundle my classes into class packs?

Once all the classes you want to bundle together have been created and shown in your Products section you will be able to choose the ClassPacks tab and select create a Class Pack. Pick the classes you want to add to your bundle and apply the desired incentive.

Your new Class Pack will then appear in your products page as well as in the ARINA Live class library, allowing participants to book directly into the class from their accounts. We currently do not support the bundling of recurring classes - this feature will be released shortly!


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What is the class cancellation policy?

If you need to cancel a virtual class, you will be able to do so up to 1 hour before your class. For in-person classes, you will be able to do so up to 24 hours before your class. Please make sure to contact your clients to let them know of any last minute changes in your class schedule.

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What device does ARINA Live work best on?

ARINA Live works on the following browsers: Chrome for computers/androids, Safari for iOS products (iPhone, iPad). We recommend that trainers run classes from a computer to have the best quality and on a Chrome browser as this is the only browser that allows for music sharing.

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What video quality/resolution does ARINA Live provide?

Our stream can reach 1080p. This is depending on your and your participant's internet quality. Our software throttles image quality based on your internet speed. In order to have HD 1080p, we require an internet speed of 5Mbps.

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How can I solve connectivity/bandwidth issues within the classroom?
  1. Close unnecessary applications and browser tabs to avoid application glitches and lags.
  2. If you’re having any issues during the class, refresh the browser. It’s as simple as that!
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How can I control my microphone and camera input on ARINA Live?

There are two areas where you are able to select the video and microphone that you will be using during the session.

  1. In the classroom lobby, you will have access to the "Setup Audio and Mic Inputs".
  2. In the classroom, you will have access to the "Settings" (ellipsis menu in the top right). This menu also contains an Audio/Mic Setup. 

Make sure that there are no other applications (i.e. Zoom or Skype) running on your computer using your camera/mic!

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How do I share my music?

In-browser music sharing is one of our best functionalities! Our music share functionality works on a Chrome browser

  1. Next to the ARINA Live tab, open a web player tab for the web application that you are using (i.e. Spotify web player). 
  2. Log into the web player.
  3. Return onto the ARINA Live tab and select the icon in the ellipsis menu labelled "Enable Audio Share".
  4. A window will appear. Select the "Browser Tab" option on the right. 
  5. Select the music player tab from the list of tabs. 
  6. Select the Share Audio box on the bottom left. 
  7. Select the blue "Share" button on the button right.

You will be automatically directed to your Web Player Tab. Select the playlist and song. Your audio is now being shared with participants!

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How do I adjust the music volume for participants and ensure that my mic/music sounds good for participants?
  1. Once you have shared your music with participants, select the settings icon at the bottom right of ARINA Live. 
  2. You will be able to see both your mic and shared music input levels. Make sure that both levels are the same as this will mean that your voice and your music are equally being heard by participants. 
  3. If your participants can't hear your voice, lower your music directly from the music web player.

We recommend starting with your web player music volume level at the halfway mark! We recommend using a Bluetooth microphone as this will guarantee a great audio quality for your community.


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How do I record my classes?

ARINA Live currently offers local and cloud recordings.

  1. Select the recording icon in the ellipsis menu (top right of the classroom) and choose the type of recording you wish to start (cloud or local).
  2. Select "Start Recording".
  3. Once your class is over, select "Stop Recording" from the ellipsis menu. 
  4. If you select local recording, a file will automatically download from your browser. Our local recording feature currently produces WebM files. 
  5. If you selected cloud recording, a file will also upload directly to your analytics tab in your dashboard. You will be able to generate a temporary link and share this with participants.
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How long does the classroom stay open for?

You will have a 15 minute grace period once the class time is up. Once these 15 minutes go by, your class will expire and end for all of your participants.